Important Documents / Contacts
1. Important Documentation Show
2. Important Contact Details Show


Important Documentation

1.
Debt Counsellor De-Registrations
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2.
NCR Debt Counselling Fee Guidelines (July 2011)
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3.
Debt Counsellor's Code of Conduct for Debt Review
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4.
Credit Ombud & Debt Counsellors (January 2011)
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5.
Consumer Rights Made Easy
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6.
Section 129 Letter of Demand

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Attorneys Section 129
Section 129 From Attorney
Section 129 from Bank
Tracking of Section 129
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7.
High Court Summons

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FNB High Court Summons
Standard Bank High Court Summons
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8.
Magistrate Summons

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FNB Magistrate Summons
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9.
Notice of Attachment
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10.
Writ of Execution

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Writ of Execution
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11.
Auction Notice

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Notice of Sale in Execution of Immovable Poperty
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12.
Consumer Safety Checklist For Dealing With Debt Counsellors
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Important Contact Details

1.
National Credit Regulator (NCR)

The NCR regulates the credit industry. Its primary function is to ensure that the National Credit Act is being upheld by all parties within the credit industry.

      Toll Share
0860 627 627
Website www.ncr.org.za
Email Address info@ncr.org.za
complaints@ncr.org.za
Registration Issues
011 647 4419
NCR Debt Help System www.ncrdebthelp.co.za

Lodge a complaint against:

      Credit Providers complaints@ncr.org.za
Credit Bureaux's complaints@ncr.org.za
Debt Counsellors dccomplaints@ncr.org.za
NCR Personnel service@ncr.org.za
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2.
National Consumer Tribunal

The tribunal is a body that has powers in terms of the National Credit Act and the Consumer Protection Act. It is an independent body that aims to achieve fairness and justice for everyone in the consumer and credit industry. Matters are usually, but not exclusively referred to the tribunal by the regulating bodies such as the NCR and the National Consumer Commission.

      Telephone Number
012 683 8140
Fax Number
012 663 5693
Email Address registry@thenct.org.za
Website www.thenct.org.za
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3.
Credit Ombudsman

The office of the Credit Ombud resolves complaints in a fair and honest manner. The office deals with complaints from consumers and business that have been negatively affected by credit bureau information or when consumers have a dispute with a debt counsellor, credit provider or a payment distribution agency.

      Call Centre
0861 662 837
Telephone Number
011 781 6431
Fax Number
011 388 0513
Email Address ombud@creditombud.org.za
Website www.creditombud.org.za

Complaints can only be lodged at the office of the Ombud once you have first lodged the complaint with the relevant company or body.

Lodge a complaint against:

      Credit Providers http://cio2.dsl.internext.co.za/ciocompl.html
Debt Counsellors http://cio2.dsl.internext.co.za/ciocompl.html
Payment Distribution Agency http://cio2.dsl.internext.co.za/ciocompl.html
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4.
Payment Distribution Agencies

Debt Counsellors are prohibited from collecting and distributing payments to credit providers. The below PDA's are accredited by the NCR and set up to ensure that payments are made in accordance with the debt counsellors proposals.

DC Partner

      Telephone Number
044 873 4440
Fax Number
044 873 4998
Cell Number
044 873 4440
Email Address pda@dcpartner.co.za
Website www.lssa.org.za
www.debt-wise.co.za

National Payment Distribution Agency (NPDA)

      Telephone Number
0861 628 628
Fax Number
012 660 2916
Email Address info@dcmgroup.co.za
Website www.dcmgroup.co.za

Hyphen Technology (Pty) Limited

      Telephone Number
011-3030220 / 011-3030400
Fax Number
011-783 0300
Email Address info@hyphen.co.za
Website www.hyphen.co.za

Consumer Protection Excellence

      Telephone Number
018-294 2120
Fax Number
018-297 1913
Website www.cpepda.co.za
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5.
Law Society of South Africa
      Telephone Number
012 366 8800
Fax Number
012 362 0969
Email Address lssa@lssa.org.za
Website www.lssa.org.za
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6.
Banking Services Ombudsman
      Telephone Number
0860 800 900
Fax Number
011 838 0043
Email Address info@obssa.co.za
Website www.obssa.co.za
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7.
Department of Trade & Industry
      Call Centre
0861 843 384
Telephone Number
012 394 9500
Fax Number
012 841 6238
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8.
Estate Agents Affairs Board
      Telephone Number
011 731 5600
Fax Number
011 880 9725
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9.
Long Term Insurance Ombudsman
      Telephone Number
021 657 5000
Fax Number
021 674 0951
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10.
Short Term Insurance Ombudsman
      Telephone Number
011 726 8900
Fax Number
011 726 5501
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11.
South African Medical Association
      Telephone Number
012 481 2000
Fax Number
012 481 2100
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12.
Provincial Consumer Protection Offices

Gauteng

      Telephone Number
011 355 8006
Fax Number
011 355 8019

KwaZulu Natal

      Telephone Number
031 310 5300
Fax Number
031 310 5416

Limpopo

      Telephone Number
015 293 8300
Fax Number
015 291 1336

North West

      Telephone Number
018 387 7872
Fax Number
018 392 5660

Northern Cape

      Telephone Number
053 839 4000
Fax Number
053 831 3669

Western Cape

      Telephone Number
080 000 7081
Fax Number
021 483 5872

Eastern Cape

      Telephone Number
040 609 3050
Fax Number
040 609 3201

Free State

      Telephone Number
051 400 4852
Fax Number
051 400 9610

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